Support for setup, Pro unlocks, and browser issues.
Send the product name, browser version, and what you expected to happen. That gives support enough context to respond quickly.
Need help?
Contact support@odexly.com with the extension name, browser version, and a short description of the issue.
Product questions
Ask about installation, privacy, Pro features, checkout status, or which Odexly tool fits your workflow.
Try these checks first.
Most extension issues come from Chrome profile state, page permissions, a stale tab, or a browser-level restriction.
Confirm the Chrome profile
Make sure you are using the same Chrome profile where the Odexly extension was installed.
Pin and reopen the extension
Open Chrome's Extensions menu, pin the product, then close and reopen the popup.
Refresh the active page
After installing or updating an extension, refresh the website before testing page actions.
Check for conflicts
Temporarily disable extensions that rewrite pages, block scripts, or manage tabs if a feature behaves unexpectedly.
Extension is not opening
- 1Open chrome://extensions and confirm the extension is enabled.
- 2Click Details, then confirm Site access is allowed for the website you are testing.
- 3Remove and reinstall the extension if the popup stays blank after restarting Chrome.
Pro license is not active
- 1Use the same buyer email you used during checkout.
- 2Refresh the checkout success page and reopen the extension popup.
- 3Email support@odexly.com with the product name and buyer email if the unlock still does not appear.
Saved data looks missing
- 1Check that you are in the same Chrome profile and not Guest or Incognito mode.
- 2Look for product-specific import, export, backup, trash, or restore controls.
- 3Avoid clearing extension storage unless you already exported a backup.
Common support questions.
These answers cover the issues users usually hit before a support email is needed.
Why does an extension not work on Chrome system pages?
Chrome blocks extensions from running on restricted pages such as chrome:// URLs, the Chrome Web Store, and some browser-owned screens. Test on a normal website instead.
What should I include in a support email?
- Product name and Chrome version.
- The website or workflow where the issue appears.
- What you expected to happen and what happened instead.
- Screenshots or a short screen recording if the issue is visual.
Can Odexly recover local extension data?
Usually no. Odexly products are local-first, so data stored only in your browser may not be recoverable after uninstalling, clearing extension storage, or switching profiles without a backup.
Where do billing or refund questions go?
Send the product name, buyer email, and order context to support@odexly.com. If Paddle processed the order, Paddle order support may also be needed for receipt or payment-specific issues.